Privacy Policy for Laguna Spa
Last Updated: October 10, 2024
Introduction
Welcome to Laguna Spa. We are committed to protecting the privacy and security of our clients’ information. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information.
Information We Collect
We collect the following basic personal information from our clients:
- Name
- Phone Number
- IP Address (for website analytics and campaign optimization)
Use of Information
The information we collect is used solely for the following purposes:
- Providing personalized spa services
- Improving client experience
- Optimizing our marketing campaigns
- Understanding customer interactions with our website and advertisements
Technology Use
We employ various technologies to enhance our services and marketing efforts:
- Google Tag Manager & Google Analytics: To track website traffic and user behavior for analytical purposes and improve website performance.
- Snapchat Pixel, Facebook Pixel, TikTok Pixel: These tools help us understand customer interactions with our marketing campaigns and improve the effectiveness of our advertisements.
- WhatsApp Chat Bot: To assist clients in selecting the closest branch location. The bot only provides contact information to the selected branch and the customer themselves will contact the branch to confirm their booking.
Data We Do Not Collect or Use
- We do not collect any health or medical information.
- We do not engage in remarketing activities.
- We do not send any promotional emails, SMS messages, or WhatsApp messages.
Feedback and Reviews
- We collect Google reviews and anonymous feedback for our spa services through our website https://laguna.global/feedback/ to improve our future services.
Marketing Campaigns
- We run campaigns on platforms like Snapchat, TikTok, Instagram & Google to promote our business.
- We utilize pixel technologies provided by each respective platform for campaign optimization. Only user IP data, page view data, and conversion data are sent back to these platforms.
No Third-Party Sharing
We assure our clients that their personal details are not shared with any third-party entities, except as required by law.
Direct Contact via WhatsApp
Clients have the option to contact us directly using the WhatsApp button on our website. The information exchanged during these conversations is between the client and our agents, and is not stored digitally in our systems beyond facilitating contact with the chosen branch.
Data Security
We take reasonable measures to protect the personal information that we collect from or about you (including your PII) from unauthorized access, use, or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us through our website or at info@laguna.global.